Shipping:

We ship books Australia-wide via Australia Post. In stock orders are typically dispatched within 3 business days. Shipping costs are a flat fee Australia-wide and include packaging costs.

There are extra biosecurity requirements for sending seed to WA, Tasmania and NT. There are likely to be inspection costs on entry to these States that are the responsibility of the purchaser. We reserve the right not to take orders from these States. Where we can arrange postage of orders to these States, all risk is on the purchaser if biosecurity disposes of the seed or charges costs for inspections.

We do not export any plant material, including seeds internationally.

JULY 2026 UPDATE:
NOTE: Tasmanian customers – I can ONLY post to you if you are a registered TSI (Tasmanian Seed Importer)
NOTE: Western Australian customers – I can post to you, but Quarantine WA may inspect your seeds and charge an inspection fee (approximately $50) payable by you. I will not refund orders if you refuse to pay the inspection fee.

Refunds & Returns:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase date, we can’t offer you a full refund or exchange. You should contact us immediately that you receive your order if there is any issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us and get approval before returning to us.

Perishable goods such as flowers, seed, tubers, plants cannot be returned.

We perform germination tests on our dahlia seeds. It is the customer’s responsibility to store and germinate the seeds in suitable conditions to optimise the growth. We do not refund seeds if the customer does not manage to germinate or grow their seeds successfully.

To complete your return, we require a receipt or proof of purchase.

We do not refund for change of mind.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied via original method of payment.

Late or missing refunds

If you haven’t received a refund within 7 days of it being approved, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at serenadefarm@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serenadefarm@gmail.com

To return your product, you should mail your product to: 103 Beacon Rd Tamborine Mountain 4272.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping & Returns